Robert Klein

Principal Map Operations Specialist @Alcon

Develop the software and process training strategy/curricula used to on-board new users into the system• Tabulate and analyze detailed yet engaging performance metrics to determine process effectiveness and efficiency• Engage stakeholders and collaborate with IT to implement software enhancements needed to address business needs and streamline efficiency• Create standard operating procedures (SOPs) and working procedure documents (WPDs) to streamline the review process and address business and compliance needs• Partner with cross-functional team members to ensure timelines, business needs and compliance requirements are met• Perform internal assessments to identify process gaps or areas for improvement