Robert King

About Robert King

Dynamic Senior Operations Manager with over 19 years of comprehensive experience in spearheading large-scale operations within industries such as Google Cloud Platform, Google Ads, Google Trust & Safety, YouTube, US Healthcare, and Banking. Successfully led and nurtured a diverse team of 330+ professionals, demonstrating a deep expertise in strategic planning, cross-functional leadership, and operational excellence. A data-driven decision-maker with a flair for process optimization and enhancing customer experiences. Recognized for outstanding interpersonal abilities, superior communication skills, and exemplary leadership prowess

Experience

1. Service Delivery Manager

   Cognizant

   Dec 2022 — Present · Bengaluru, IN

   Strategic Leadership: Developed and executed business plans aligned with overarching company objectives to drive revenue growth across diverse workflows and regions. Innovation & Continuous Improvement: Championed innovation by embracing new technologies and best practices to elevate solution quality and operational efficiency. Data-Driven Decision Making: Utilized data analytics and business intelligence tools to ensure informed decision-making and proactively address operational challenges. Operational Excellence: Upheld Trust & Safety standards while efficiently scaling operations across multiple international sites, ensuring adherence to client SLAs and industry benchmarks. Team Leadership & Development: Led and mentored a diverse team of 330+ professionals, emphasizing emotional intelligence, effective communication, and continuous professional growth. Conducted performance evaluations and promoted a culture of continuous learning. Relationship Management: Cultivated relationships with vendors, partners, and third-party providers, aligning collaborations with client objectives for seamless operations. Customer-Centric Operations: Prioritized enhancing customer experiences by setting service differentiation levels and ensuring high-quality deliverables. Stakeholder Engagement: Actively collaborated with stakeholders, from senior management to cross-functional teams, ensuring alignment with operational goals and company Succession Planning: Mentored and prepared high-performing team members for future leadership roles, ensuring sustainable operational excellence.

Education

• Acharya Nagarjuna University

  Bachelor of Business Management, Business Administration and Management, General

  2003 — 2006

Skills

• Bpo
• Customer Service
• Performance Management
• Financial Services
• Crm
• Project Management
• Team Management
• Employee Engagement
• Outsourcing
• Management
• Business Process
• Customer Relationship Management (Crm)
• Vendor Management
• Process Improvement
• Sales
• Service Delivery
• Analytical Skills
• Business Analysis
• Business Process Improvement
• Training
• Business Process Outsourcing (Bpo)
• Credit Cards
• Analysis