Robert Kesler

About Robert Kesler

Excellent analytic skills and creative Out of Box thinking have been noted by local team Ability to work harmoniously with multicultural, global teams Ability to bring together solutions across diverse technology disciplines to solve problems Skilled and certified in IPv4, IPv6.(Other skills listed in Courses and Certifications section ) Extensive training portfolio, too extensive to list all on LinkedIn Flexible to demanding work schedules and aggressive customer timelines Self motivated Held Lead position in last four job roles, last two companies Pfsense and Linux administration of a small server instance Avid learner on all things tech. when not engaged with family I am taking a CBT or doing something with my home network Responsible collecting and evaluation LOE, proposing changes, interacting with global developers on new Java code changes and then testing and deploying to production database for use. CCENT, Ericsson IPv4 and Ericsson IPv6, CompTia Security+(sy0-501. 02/12/2018) Numerous other trainings on Cloud and 5G Military VeteranIP Networking, Network Security, TCP/IP, Wireshark, Snort, IPS, Pfsense, IPv6, IPv4, Cisco Routers/Switches, Troubleshooting, Analysis, Splunk, Nessus, Sophos, Ubiquity, Kali Linux, VmWare, 5G, Cloud Computing, Security, Analyst, Microsoft Windows, Microsoft Excel, UTM, IDS/IPS, NetApp,HTML, Creativity,

Experience

1. Cloud Support Engineer

   NetApp

   Jan 2022 — Present · Irvine, CA, US

   Provide Cloud infrastructure deployment and support of thousands of servers for hundreds of clients over diverse supporting infrastructure employing third party datacenters to include Microsoft Azure.| Respond to customer support requests via phone, email, and chat, and provide solutions for complex technical issues related to cloud infrastructure| Attend to customer needs in a timely and professional manner, providing exceptional customer service| Monitor and troubleshoot cloud environments across Azure, Hyper-V, GCP, and VMWare ecosystems | Create and maintain technical documentation, knowledge base articles, and SOPs | Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction | App installation, configuration, provisioning, and troubleshooting | Modifying and creating provisioning collections, host pools, images, template servers, and session hosts on Azure and other platforms| Perform resource adjustments to virtual machines, Create and revert snapshots | Configure NICs | Generate and renew certificates as well as thinprint and html5 licenses | Configuration of multi-factor authentication | Gather logs and supporting documentation to distinguish root cause and provide analysis | Create and modify security groups and users permissions | Cohesively collaborate with Dev in regards to observed bugs and other issues to have addressed in hotfixes and other upcoming releases | Update, configure, and troubleshoot difficulties with FSLogix on servers| Correct automation related issues with deployments | Mentor and provide coaching for colleagues | Assist clients after-hours with emergency related issues| Deploy additional supporting servers as needed to enhance workspaces

Education

• University of Phoenix

  MSCIS

• Moody Bible Institute

  BS