Robert Kent
Head of Service Introduction and Change @The Rank Group plc
Maidenhead, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2023 — Present
Head of Service Introduction and Change @The Rank Group plc
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EDUCATION
1991 — 1993
Redbridge Technical College
BTEC National Diploma
1986 — 1991
Saint Bonaventures
GCSE's
SKILLS
Team ManagementEffective MeetingsService ManagementService DeskBriefing PeopleIncident ManagementNetworkingConflict ManagementVmware EsxWindows XpSituational LeadershipVmwareItil Creating and Developing ProcessesSystem MonitoringWindows 7Prince2Emotional IntelligenceIT ManagementOperating SystemsMicrosoft ExchangeService DeliveryTechnical SupportSccmImpact and InfluenceTrend AnalysisSystem DeploymentItilManaging ConflictHelp Desk SupportBlackberry Enterprise ServerCustomer ServicePeople ManagementService ImprovementBackup SolutionsTroubleshootingSocial InfluenceEffective CommunicationTeam LeadershipTrainingProblem Management
ABOUT ROBERT KENT
Previously a Service Manager overseeing a multi skilled team of analysts consisting of Infrastructure, Applications and Publishing, in a high pressured, time critical environment.AREAS OF EXPERTISE Incident Management Change Management Problem Management Service Improvement Plans Customer Focus Performance Reviews Staff Development IT Management & Services Continuous Service Improvement ITIL Decision-Making Ability Communication Skills
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