Robert Keiton Smith
Audio and Visual Artist
- Role
- Client Support Specialist at OrthoFi
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Robert Keiton Smith
Client Support Specialist with 6+ years in orthodontic revenue cycle, SaaS…
Experience
Client Support Specialist
Jan 2025 — Present
As a Practice Advocate at OrthoFi, I deliver high-level support to orthodontic practices and their patients, specializing in customer service, technical assistance, and insurance coordination. I completed an immersive onboarding program that included in-depth training on OrthoFi software, customer support protocols, and all aspects of dental insurance processing—including eligibility, claims, remittance, and issue resolution.Within my first 90 days, I transitioned to independently managing a high volume of inbound and outbound communications, maintaining service excellence through first-call resolution, advanced case handling, and consistent quality assurance scores. With 3–5 years of customer service experience and a passion for empathetic, efficient problem-solving, I’m proud to be part of a team that prioritizes trust, professionalism, and innovation in patient support.
Education
University of Louisiana Monroe
Coursework in Jazz Theory and Composition
Louisiana State University
Coursework in Mass Communications
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