Robert Kallies
Customer Experience (CX) and Operations Executive ✯ Servant Leadership Champion ✯ Continuous Improvement
- Role
- Associate Director, Patient Recruitment at DelRicht Research
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Robert Kallies
My passion is in building teams that provide spectacular customer experiences through coaching and development, as well as in working across all organization functions to. I excel in providing leadership in the creation and execution of cohesive goals, performance, and key metrics strategies to ensure delivery of optimal end-to-end customer experiences throughout the customer journey.I am best driven by leading teams that drive adoption and successful business outcomes for customers, bringing a deep understanding of the value drivers in recurring revenue business models. An enthusiastic leader of people, I bring extensive customer service and inside sales and support expertise, with an. Delivered impact that includes %.%. Expertise in use of () and employee insights and analytics. Lead and innovate customer experience strategies that leverage segmentation and personalization. Provided customer experience vision in plants and corporate offices for major brands that include ConAgra, Nestle, McCain Foods, Anheuser Busch, MillerCoors, Michelin, Goodyear, Amazon, and UPS. Bilingual candidate with communication skills in German for networking, career opportunities, or information exchange.
Experience
Associate Director, Patient Recruitment
Sep 2025 — Present · New Orleans, LA, US
In my role, I spearhead strategy and execution of centralized patient recruitment to support Delricht Research\'s exponential growth in the field of clinical research. I focus on cultivating a collaborative team, driving operational excellence, and delivering exceptional patient experiences that lead to successful clinical research/trial initiatives.
Education
University of New Orleans
Master of Business Administration (M.B.A.)
2001 — 2002
Nicholls State University
Bachelor of Science - BS, Finance and Marketing
1996 — 2000
Skills
- Management
- Customer Service
- Business-to-Business (B2b)
- Customer Experience
- Strategic Planning
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