Robert Johnson
Technical Support Engineer at GE Healthcare
- Role
- Technical Support Engineer at GE HealthCare
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer
Mar 2019 — Present
Provide remote and on-site technical support for Rad and R/F. Use successful, effective field experience and knowledge to provide technical support to FE’s, CST’s, and customers that may include both remote and onsite support. Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field adviser” status. Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Utilize “Gameplan” tool to drive Service effectiveness. Contribute knowledge to the Problem Solution Database (PSDB). Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required. Support Material and Purchased Service cost improvement initiatives for the modality. Within project engagement, act as a change agent/ field \"adviser\" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support. Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. Coach and train FE\'s to ensure that technical and customer skills are up to date and meet the needs of the business. On occasion may serve as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum. Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field. Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.
Education
GE Healthcare
Fluoroscopic Xray
2013 — 2013
GE HealthCare Multi-Vendor
Siemens Vascular
2014 — 2014
GE Healthcare
Power Quality & Environmental Engineer
2018 — 2018
GE Healthcare
Vascular Basic Service
2013 — 2013
GE Healthcare
Analog troubleshooting
2013 — 2013
Penn Foster Group
Bachelor's Degree, Business Management
2016 — 2017
GE Healthcare
Electronics Safety
2013 — 2013
GE Healthcare
Digital Mammography
2015 — 2015
GE Healthcare
Digital X-Ray
2013 — 2013
GE Healthcare
Dicom and networking
2013 — 2013
GE Healthcare
US Imaging Calibration
2013 — 2013
GE Healthcare
Innova Biplane Systems
2015 — 2015
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