Robert Jackson
Vice President, Quality Improvement Senior Manager @Truist
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WORK HISTORY
Vice President, Quality Improvement Senior Manager @Truist
EDUCATION
Ohio Dominican University
Business Administration
ABOUT ROBERT JACKSON
I’m a seasoned Quality Improvement Manager in Mortgage Servicing, focused on transforming processes, managing risk, and growing strong, capable teams. With over 15 years of experience in financial services and a deep background in testing, credit reporting, and data analysis, I lead with precision, empathy, and a client-first mindset.At Truist, I oversee three distinct teams—Quality Oversight, Credit Reporting, and Data Governance. Together, we drive operational excellence and risk mitigation, ensuring we stay ahead of change in a dynamic servicing landscape.What sets me apart is my ability to blend strategic thinking with execution. Whether I’m leading a division restructure, mentoring future leaders, or rolling out new governance playbooks, I bring clarity, consistency, and energy to every challenge.I’m passionate about building processes that serve people, clients, and teammates alike.Let’s connect if you’re into: • Quality leadership in mortgage operations • Transforming risk into opportunity • Coaching teams to their next level
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