Robert Horne
Results-driven IT professional with experience in leading high-performingteams to deliver exceptional customer service.
- Role
- Wms Implementation Consultant 1 at RF-SMART
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
Experience
Wms Implementation Consultant 1
Sep 2025 — Present · Jacksonville, FL, US
Develop deep knowledge of RF-SMART products and ERP integrations, troubleshoot complex software issues, and collaborate with development teams to resolve technical challenges.• Serve as the primary contact for customers at all organizational levels, providing product guidance, best practices, and exceptional service through various communication channels.• Handle service tickets efficiently from initial response through resolution, perform administrative tasks, and use discretion to minimize customer downtime while ensuring satisfaction.• Train internal support staff on ERP and warehouse processes, communicate enhancement suggestions to development teams, and stay current with new product releases and business processes.
Education
Sandalwood High School
High School Diploma
1996 — 2000
Florida State College at Jacksonville
Associate of Arts (A.A.), General Studies
2000 — 2002
Florida State College at Jacksonville
Associate of Science (A.S.), Automobile/Automotive Mechanics Technology/Technician
2002 — 2004
Skills
- Customer Service
- Microsoft Office
- Sales
- Business Process Improvement
- Training
- Customer Satisfaction
- Testing
- Inventory Management
- Process Improvement
- Account Management
- Networking
- Outlook
- Project Management
- Team Building
- Management
- Technical Support
- Business Analysis
- Troubleshooting
- Healthcare
- Leadership
- Medical Devices
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