Robert Hoff
Senior Customer Success Manager @Salesforce
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WORK HISTORY
Senior Customer Success Manager @Salesforce
Aachen, DE
EDUCATION
Pascal Gymnasium Grevenbroich
Abitur, Mathematik, Physik
RWTH Aachen University
Dipl.-Informatiker, Informatik / Computer Science
SKILLS
ABOUT ROBERT HOFF
An IT and telecommunications professional for more than 20 years. Fully experienced in delivering new products to market with aggressive timescales. Familiar with all aspects of project management, customer handling and financial control. Experienced in multi-site team management. Self-motivated multi-tasker, able to balance high workloads and conflicting requirements to reach a resolution.End to end experience in all phases of software development life cycle for large-scale telecommunications billing, provisioning, and mediation systems. Extensive user interfacing through system analysis & design, pre-sales support, training, installation, and support. Theoretical background in analog and digital communications technologies and services. Practical experience in project coordination and management, customer interfacing as well as vendor interfacing and management.Specialties: End to End Design, Functional Placement, Provisioning, Mediation, Retail Billing, Business Billing, Revenue Settlements, Inter-carrier Billing, Wholesale Billing, Financial Reporting, Bill Format, Customer Care, Product Development & Lifecycle, Product Catalogue, SOA, Mediation, Dealer Commissioning, Product Framework, Call Scenarios, Barring, Tariff Book, Prepaid, Postpaid, PPC Prepaid Postpaid Convergence, Real Time Rating
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