Robert Higgins

Contact Centre Operations Manager @Capita

Sheffield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2014 — Present

Contact Centre Operations Manager @Capita

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GB

Jan 2014 - Aug 2014 Operations Manager Client - Post Office Home phone & Broadband.Aug 2014 - Feb 2015 Operations Manager Client - John Lewis Retail.Feb 2015 - Present Operations Manager of a multi skilled Rapid Deployment Team from concept, development, recruitment and now the day to day operational management. The clients the team support include-British Gas-Southern Water-BMW-Transport For London -BT/EE

EDUCATION

1997 — 2002

The Foulstone

9 GCSE's A-C, Secondary School

2002 — 2006

Dearne Valley College

HND Business, Business, Management, Marketing, and Related Support Services

SKILLS

Change ManagementManagementRecruitingTeam ManagementOutsourcingCustomer ExperiencePerformance ManagementWorkforce ManagementOperations ManagementContact CentersService DeliveryCall Centers

ABOUT ROBERT HIGGINS

Contact Centre Operations Manager at Capita

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Robert Higgins — Contact Centre Operations Manager at Capita in Sheffield, GB | Unifers