Robert L Hertlein

About Robert L Hertlein

Skilled Healthcare IT professional offering multiple years of real world experience…

Experience

1. Ehr Analyst - Epic Inpatient

   OCHIN, Inc.

   Apr 2022 — Present

   Maintain updated and ongoing knowledge in designated EPIC areas as needed to support the Site Specialist (SS) program. • Plan, coordinate, facilitate, and evaluate learning sessions/trainings for members in collaboration with project partners including curriculum design, agenda setting, and trainer identification. • Design, develop and maintain SS program content and materials. • Support planning and coordination of SS program and its activities. • Serve as a partner and coach, identifying new ways to support member SS. • Consult with individual members to create and implement SS structure in their health center. • Observe, evaluate and develop support plans for individual members as needed. • Deliver coaching sessions both in a group setting and one-on-one. • Deliver trainings via multiple modalities, including in-person onsite consultations, one-on-one, group setting, virtually and by phone. • Serve as a resource for members on key content areas – connecting members with the tools and resources they need to reach health center goals. • Provide coaching, training and technical assistance to member SS around identified needs. • Assist in the coordination of member consultations, including planning meeting logistics, communicating with members, preparing content for meetings, and coordinating follow-up. • Serve as a vital piece in building and fostering positive relations within the team and member organizations. • Monitor and disseminate required Key Performance Indicator data/reports, both internally and externally. • Assist in development of evaluation methods to assess program strengths and identify areas of improvement. • Ensure goals are met in areas including customer satisfaction, safety, quality and team member performance. • Implement and manage changes and interventions to ensure program goals are achieved. • Support program growth and development.

Skills

• Communication
• Hospitality
• Microsoft Office
• Stata
• Data Mining
• Data Analysis
• Matlab
• Data Entry
• Mathematics
• Management
• Databases