Robert Hendricks

Director of Sales and Marketing @HEI Hotels & Resorts

San Francisco, CA, US
EMAILS
r••••••••@heihotels.com
MOBILE NUMBERS
+15•••••••00

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WORK HISTORY

Jun 2023 — Present

Director of Sales and Marketing @HEI Hotels & Resorts

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Welcoming guests from across the world to our vibrant city. Leading a team of professional Ladies and Gentlemen who create lasting and memorable experiences. Supporting our corporate mission to improve the lives of all we interact with. Fostering a culture of respect and acceptance. It is my pleasure to welcome you to San Ramon.

EDUCATION

1992 — 1995

University of San Francisco

Bachelor of Arts (B.A.), Philosophy

SKILLS

Guest SatisfactionEvent ManagementForecastingCateringProblem SolvingOperations ManagementFood & BeveragePromotionsCustomer ServiceOnline MarketingExcelHotel ManagementStrategic PlanningBudgetingMicrosoft OfficeSEOSales ManagementHotelsTrade ShowsAdvertisingContract NegotiationP&LE-CommercePowerpointFront OfficeRevenue ManagementRestaurantsTeam BuildingNegotiationRecruitingContract NegotiationsEvent PlanningHiringGuest ServiceWordMarketing StrategyHospitality ManagementHospitalityHospitality IndustryOpera

ABOUT ROBERT HENDRICKS

With over 15 years of experience in hotel operations, I currently serve as the Director of Sales and Marketing at HEI Hotels & Resorts, where I lead a team dedicated to creating lasting and memorable guest experiences. My role focuses on supporting the corporate mission to enhance the lives of all we interact with, fostering a culture of respect and acceptance, and strengthening key accounts and strategic initiatives. My professional journey spans roles in operations, sales, and revenue management across resorts, boutique, large brand, and luxury hotels, with a proven track record of driving market share and cultivating high standards of employee and guest satisfaction. I am passionate about helping organizations with travel needs and strategic planning, specializing in the San Francisco, Silicon Valley, and East Bay Area markets.

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