Robert Harrell
Cloud DevOps Engineer | AWS | Linux | Python | Containers | Terraform | CompTIA Security+
- Role
- Technical Service Engineer at Pure Storage
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Robert Harrell
As a Technical Service Engineer at Pure Storage, I proactively engage in understanding…
Experience
Technical Service Engineer
Sep 2023 — Present · NC, US
Proactively engage in understanding and exceeding client expectations, ensuring high levels of satisfaction.* Answer and resolve support cases across all severity levels, providing timely and effective solutions.* Take ownership of client issues, meticulously tracking and managing them through our ticket tracking system.* Manage and own all client communications, ensuring messages are concise, professional, and aligned with company standards.* Share and document knowledge through the creation of internal and client FAQ/KB articles.* Mentor junior support engineers through comprehensive training and coaching sessions, contributing to team development.* Efficiently manage multiple projects and support cases simultaneously, showcasing strong organizational and multitasking skills.* Advocate for consumers internally, championing their issues to ensure prompt and satisfactory resolutions.* Represent the company externally, maintaining a positive and professional image during client interactions.* Lead large multi-participant client calls, including hot escalations, demonstrating effective leadership and problem-solving abilities.* Operate autonomously, typically receiving little instruction for day-to-day tasks, with general guidance on new assignments.
Education
Level Up In Tech
Cloud DevOps Engineer
2024 — 2024
MyComputerCareer
Information Technology Security and Administration Program
2021 — 2022
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