Robert Adams
VP of Customer Operations @ showd.me | CSPO, Customer Relationship Management
- Role
- Vice President of Customer Operations at Showd.Me
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Robert Adams
As a Customer Operations leader with 8+ years of experience, I have a proven track record of leading collaborative teams to deliver exceptional service and value to clients. I am passionate about creating and optimizing customer journeys, using data and innovation to drive decision-making, and revenue driving customer service. I have expertise in customer success, process improvement, account management, and CRM across InsurTech, Product Management, and Software Development.
Experience
Vice President of Customer Operations
Apr 2025 — Present · Charlotte, NC, US
Education
Radford University - College of Science and Technology
Bachelor's Degree
2010 — 2015
Skills
- Java
- Software Documentation
- Agile Project Management
- Marketing Strategy
- Pl/Sql
- Public Speaking
- Microsoft Word
- Powerpoint
- Project Management
- Leadership
- Social Media
- Software Project Management
- Microsoft Excel
- Teamwork
- Information Security
- Software Development
- Data Management
- Business Process
- Customer Service
- C#
- Databases
- C++
- Change Management
- Time Management
- Sql
- Management
- Microsoft Office
- Scrum
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