Robert Gregory

Management Trainee @Enterprise Mobility

Windsor, ON, CA

Direct daily branch operations, coordinating logistics for a 350–400 vehicle fleet to maintain availability, efficiency, and overall service quality • Resolve complex customer escalations during high-volume periods, often managing 70+ daily reservations by balancing client satisfaction with branch profitability and performance targets• Streamline back-end operations by tracking reports and customer follow-ups to close overdue cases and ensure contract accuracy, improving branch efficiency and contributing to top-tier customer satisfaction scores above regional averages• Train and mentor new hires, enhancing on-boarding speed, service consistency, and overall team productivity