Robert Gray
Cover Supervisor @Zen Educate
Signup · Get unlimited contacts
WORK HISTORY
Cover Supervisor @Zen Educate
Supervise classes during short-term teacher absences, ensuring students remain on a task pre-prepared, non-active teaching exercises.Maintaining a safe and constructive learning environment by managing student behaviour in line with school policies and collecting completed work.
EDUCATION
Newcastle College
HND, Hotel/Motel Administration/Management
The TEFL Academy - Leading EFL Teacher Trainer Provider
TEFL 10 Hour Teaching Practice Course, TEFL
Inn Despensable Training
BII Award Level 2 for Personal Licence Holders, Pub Management
Northumbria University
Bachelor's Degree, Tourism and Travel Services Management
Premier TEFL
30 Hour Teaching IELTS Exam Preparation Course, TEFL
Newcastle City Council
Alcohol and Tobacco Sales Licence, Public House Management
The TEFL Academy - Leading EFL Teacher Trainer Provider
TEFL - Teaching Online (1 to 1) 30 hours, TEFL
The TEFL Academy - Leading EFL Teacher Trainer Provider
TEFL Level 5, Teaching English as a Second or Foreign Language/ESL Language Instructor
SKILLS
ABOUT ROBERT GRAY
A well mannered, articulate and hardworking customer care adviser who has invaluable experience of providing a professional and efficient service to customers. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business.Key Skills• Experience in customer retention environment • Administrative duties IT skills• Excellent sales and negotiation skills• Good communication and ‘people skills\'• Confidence and motivation • Determination and the drive to work towards targets• Good organisational and time management skills• Resilience to deal with customers who say no• Attention to detail• The ability to develop in-depth knowledge about your products and markets• Good business sense and a professional manner• Complaint resolution skills
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.