Robert Gatchel
Team Manager/Recruiting Coordinator
- Role
- Supervisor at CVS Health
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Robert Gatchel
Seeking a position where I can effectively utilize my expertise in human relations, customer service, technical acumen and decision making in a fast paced environment.
Experience
Supervisor
Jul 2023 — Present · FL, US
Coach and develop team to exceed KPI\'s (Quality, Adherence Handle Time)-Manage timekeeping and attendance using Workbrain, Workday and IEX-Conduct Interviews using STAR method -Work with escalated Pharmacy and Front store inquiries to provide First Call Resolution-Facilitating Team Meetings and assist Training -Daily Attendance Management Tasks -Striving to lead a team that demonstrates Heart at Work behaviors every day
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
2008 — 2011
Valencia College
Associate of Arts (A.A.), General Studies
1995 — 2002
University of Central Florida
Communication, General
2003 — 2006
Skills
- Microsoft Office
- Customer Insight
- Digital Marketing
- Six Sigma
- Customer Service Management
- Digital Media
- Digital Strategy
- Customer Satisfaction
- Social Media Marketing
- Social Media
- Microsoft Word
- Sales Management Coaching
- Customer Relations
- Microsoft Exchange
- Customer Engagement
- Sales Operations
- Customer Retention
- Customer Service
- Customer Escalation Management
- Microsoft Excel
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