Robert Garcia
Tier 1 Customer Service Any Where Works
- Role
- Customer Service Representative at AnywhereWorks
- Location
- Deming, NM, US
- LinkedIn followers
- 500 followers
About Robert Garcia
I currently live in Irving,Tx, born and raised in Southern California, 25 years young. As…
Experience
Customer Service Representative
Sep 2022 — Present · Irving, TX, US
Manage a high volume of customer contacts and communications through phone and email each day• Use contact search and productivity tools to verify contact information is accurate• Conduct health checks at agreed-upon recurring intervals to gauge product satisfaction and value completion• Develop a level of product knowledge to speak intelligently to customers and address specific objections• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls, and emails using computer systems• Capture customers\' product expectations, experiences, satisfaction, and likelihood of abandonment,\"Voice of the Customer\"• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage• Work with teams and management to promote a positive customer experience
Education
Grand Canyon University
Bachelor's degree, Cyber/Computer Forensics and CounterTerrorism
2020 — 2024
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