Robert Galvan

About Robert Galvan

Results-driven Account Manager known for providing outstanding client support, leading…

Experience

1. Business Manager

   ActionLink

   Jul 2013 — Present · US

   Clients include Meta, TheraBody, SimpliSafe, T-Mobile, Sony, Military, Microsoft, Intel, Square Trade + various others:As a dedicated Client Services Business Manager, I work closely with the Account Director Team, manufacturers, and vendors to drive the success of specific client programs. My role encompasses end-to-end management of operational aspects and timelines for one or more clients, ensuring the fulfillment of Key Performance Indicators (KPIs) and overseeing the creation of Statement of Work (SOW). I specialize in developing and implementing KPIs to measure Return on Investment (ROI), constructing \"Smart\" coverage maps for optimized labor efficiency, and coordinating cross-functional efforts for training, program instructions, and reporting.My Key Responsibilities-Facilitate strong relationship building with clients and vendors-Conduct business analysis to enhance program effectiveness-Communicate results and recommend process improvements-Act as a day-to-day point of contact for clients and cross-functional partners-Drive the achievement of key performance indicators for clients\' programs-Collaborate with clients to establish timelines and ensure deadline adherence-Contribute to the initial creation of clients\' programs, defining scope, success measurements, and coverage models-Partner with cross-functional teams to deliver successful results to clients-Administer all clients\' program details within ActionLink management systems-Ensure quality assurance through regular checks within assigned programs-Assist with fulfillment orders and administration as needed based on capacity-Communicate program goals and results effectively-Report on program performance and initiate improvements for continued success in future programs

Education

• Fullerton College

  Associate of Arts (AA)

• Cal State Fullerton

  Bachelor’s Degree

Skills

• Data Analysis
• Human Resource
• Store Management
• Inside Sales
• Organizational Development
• Adobe Creative Suite
• Sales Operations
• Customer Service
• Recruiting
• Marketing
• Profit
• Marketing Strategy
• A+ Certified
• Human Resources
• Inventory Management
• Coaching
• Account Management
• Loss Prevention
• Team Management
• Analytical Skills
• Employee Training
• Retail
• Employee Hiring
• Office Administration
• Benefits Administration
• Management
• Team Building
• Microsoft Certified Systems Engineer
• Business Analysis
• Hiring
• Retail Sales
• Merchandising
• Leadership
• Training
• Customer Satisfaction
• Sales Management
• Microsoft Excel
• Merchandi
• Training & Development
• Time Management