Robert Fratu
Dealer Success Manager at Better Car People
- Role
- Senior Account Executive at Better Car People
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Robert Fratu
I am a Senior Dealer Success Manager at Better Car People, partnering with dealership…
Experience
Senior Account Executive
Jun 2024 — Present · Austin, TX, US
Build and nurture strong relationships with dealership partners to ensure high levels of program engagement and satisfaction. Act as the key contact for addressing concerns and facilitating a seamless experience.Assisting with onboarding and integration of new dealerships, providing comprehensive training on program features and benefits. Ensure effective system integration and staff readiness.Develop and execute strategic initiatives to enhance dealership loyalty and retention. Tailor action plans based on performance metrics to drive ongoing participation and satisfaction.Analyze key performance indicators to assess program effectiveness. Utilize data-driven insights to propose improvements and optimize dealership engagement strategies.Address and resolve any issues or challenges promptly, ensuring effective solutions and reinforcing dealership commitment to the program.Collaborate with dealership management to design strategies that boost program engagement and loyalty. Provide expert advice on leveraging program features to achieve dealership goals.Collect and analyze feedback from dealerships to inform program enhancements. Use insights to drive continuous improvement and better meet partner needs.Prepare and present detailed reports on program performance, including success stories and growth opportunities. Share insights with senior management to guide strategic decisions.Identify and implement initiatives to expand the program’s reach and impact. Explore new opportunities to add value and strengthen dealership loyalty.
Skills
- Automotive Aftermarket
- Sales Order Processing
- Automotive
- Operations Management
- Continuous Improvement
- Warranty
- Vehicles
- Customer Experience
- Retail
- Customer Satisfaction
- New Business Development
- Call Centers
- Profit
- Parts
- Customer Support
- Customer Service Management
- Service Management
- Automobile
- Pricing
- Purchasing
- Microsoft Word
- Ups Shipping
- Customer Retention
- Customer Service
- Sales Management
- Motorsports
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