Robert Flickinger
Growth-focused and dynamic professional with extensive experience directing business operations and driving sustainable revenue growth within fast-paced environments.
- Role
- Senior Manager of Operations Area Manager at Canon Business Process Services
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
About Robert Flickinger
I have a stellar record of success building and leading multi-disciplined teams…
Experience
Senior Manager of Operations Area Manager
Canon Business Process Services
Sep 2013 — Present
In my position:Senior Manager of Operations (2015 – Present)Area Manager (2013 – 2015)Major Responsibilities:Assuming responsibility for managing sites in healthcare, insurance, manufacturing, financial, and legal sectors; Organizing team from Atlantic Region, including New Jersey, Pennsylvania, Delaware, Ohio, Indiana, and Iowa. Authenticate proper execution of all client contracts and ensure the highest level of client satisfaction; Managing daily operations and strategizing utilization of resources and staff in order to meet regional profit objectives and goals; Responsible for business growth, leadership development, and client retention and renewals in the local region; Performing operations needs analysis; Delivering metrics and measurements to management and client while monitoring and improving systems and practices in place.Key Accomplishments, I achieved during this role- Spearheaded a team of 12 direct reports including National/Area Managers and 266 employees- Embraced full P&L accountability for $4M+ in annual profit and approximately $19M in yearly revenue- Met and exceed all service level agreements and key performance indicators- Recognized for achieving Contracted Service Levels and retaining clients at a rate of 98%, as well as increased revenue by at least $250k year over year.
Education
Saint Francis College
Bachelor of Science
Pace University - Lubin School of Business
MBA
Skills
- Salesforce.com
- Six Sigma
- Sales
- Vendor Management
- Sla
- Income Statement
- Sales Operations
- Customer Retention
- Operational Excellence
- Leadership
- Team Leadership
- Strategic Planning
- Business Process
- Customer Experience
- Contract Negotiation
- Selling
- Bpo
- Call Centers
- Business Development
- Customer Satisfaction
- Training
- Human Resources
- New Business Development
- Business-to-Business (B2b)
- Strategy
- Process Improvement
- B2b
- Outsourcing
- Direct Sales
- P&L Management
- Customer Relationship Management (Crm)
- Cross-Functional Team Leadership
- Business Process Outsourcing (Bpo)
- Performance Management
- Crm
- Employee Training
- Forecasting
- Service Delivery
- Account Management
- Change Management
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