Robert Drown
Senior Epic education leader delivering AI-powered learning ecosystems using RAG-enabled AI assistants, LMS strategy, and Lean practices to drive accurate, role-specific learning and adoption.
- Role
- Learning Experience Manager- Innovation at MultiCare Health System
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
About Robert Drown
PROFESSIONAL SUMMARYSenior Epic education leader implementing modern learning solutions across a 28k‑staff health system. Architect of digital learning ecosystems across the Learning Management System (LMS) and Epic Learning Home with implemented AI retrieval‑augmented‑generation (RAG) assistants that deliver role‑specific, accurate answers and accelerate learner adoption. Applies Lean process improvement, effective communication, and cross‑functional collaboration to ensure training programs are efficient, consistent, and aligned with organizational goals.
Experience
Learning Experience Manager- Innovation
Jan 2026 — Present · Tacoma, WA, US
I lead the design and delivery of scalable digital learning for MultiCare staff. I oversee content strategy, guide educators, and drive our shift towards adaptive, self-paced learning. I also develop and deploy AI agents that support training, automate knowledge access, and enhance Epic education across the enterprise.
Education
Illinois Institute of Technology
BS, Political Science
1999 — 2003
Skills
- Team Leadership
- Microsoft Office
- Inventory Management
- Critical Thinking
- Staffing Models
- Accountability
- Project Planning
- Leadership Development
- Distribution Center Operations
- Training
- Mentoring
- Performance Management
- Employee Training
- Training & Development
- Community Engagement
- Retail
- Transportation
- Management
- Transportation Operations
- Operations Management
- Program Management
- Logistics Management
- Leadership
- Strategic Planning
- Budgets
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