Robert Digiulio

Csm Client Experience Manager @The Guitar Center Company

Manhattan, NY, US

As Guitar Center’s flagship store in Union Square, NYC, daily responsibilities include:\\\\n\\\\nAchieving sales, margin, and EBITDA targets for the store.\\\\nCreating a very high standard customer, client and major music and recording artist experience, including any customer service issues, ensuring the sales floor is pristine, organized, merchandised and ready to deliver the ultimate experience.\\\\nProviding ongoing coaching and feedback to all associates, managing completion of and timeliness on all Guitar Center University activities including annual performance reviews\\\\nAssisting the Operations team with large merchandising projects, including the execution of all in-store promotions\\\\nResponsible for the process for all candidates that apply to the store. Onboarding training newly hired sales associates\\\\nCommunicating and collaborating with the Store General Manager and Operations Manager\\\\nScheduling of the sales floor with appropriate staff levels\\\\nActing manager in charge as an extension of the General Store Manager.\\\\nOpening closing procedures, end of day financials and daily profitability and gross margin objectives.\\\\nProviding the highest level of service, custom gear, pro audio solutions, and exclusive performing artist’s needs.\\\\nIt’s all music!\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Massachusetts College of Liberal Arts

Bachelor of Arts - BA, Sociology / Marketing