Robert Curran

Experience

1. Account Manager, Membership Services

   Brooklyn Nets

   Oct 2024 — Present · Brooklyn, NY, US

   Completed a 2-day B2B-focused training by Tyson Group- Provide exceptional client service by attentively listening and comprehending the needs of Season Ticket Members- Sell product and packages to new businesses, while also exploring opportunities to generate additional sales and revenue by up-selling current Season Ticket Members- Make sales calls and schedule face-to-face appointments to discuss accounts and promptly follow up with the appropriate action to move the sales process forward- Demonstrate the necessary ability and drive to not only meet, but exceed team and personal revenue goals- Posses a thorough knowledge of Barclays Center services and Season Ticket Member benefits- Participate and assist with Season Ticket Members’ needs and department events- Retain and renew Season Ticket Members’ accounts in their specified arena seating zone- Assist with the Season Ticket Members’ upgrade process- Assist with game night operations in all hospitality areas- Coordinate with internal departments to ensure the quality of the overall Season Ticket Member experience is excellent- Inform and update management immediately if there are problems or unusual matters of significance that may require corrective action regarding Season Ticket Members- Handle and resolve all client complaints- Keen attention to detail, strong conflict resolution, problem solving and decision-making skills- Flexible and reliable standout colleague, always acting in the best interest of their department and the company as a whole- Ability to create and maintain productive, positive relationships through strong communication and interpersonal skills- Outstanding client service and interpersonal communication skills

Education

• Herricks High School

  High School

  2012 — 2016

• State University of New York Cortland

  Bachelor of Science (B.S.), Sport Management

  2016 — 2020