Robert Crook
Branch Manager @Securitas UK
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WORK HISTORY
Branch Manager @Securitas UK
Hampshire, GB
Responsibilities:In my most recent role, I directly oversee a £6.275M portfolio of on-site security service solution contracts across Hampshire, Sussex, Surrey, and Dorset. In addition, I take full responsibility for the branch\'s profit and loss, including operational supervision. Further, I act as the key customer liaison, organizing monthly meetings with on-site security clients and promoting strategic growth based on corporate risk management and evolving business requirements. Also, I conduct thorough risk analysis and in-depth operational evaluations. Manage the entire customer journey, from acquisition through retention.Major Contributions:• Facilitated monthly one-on-one meetings with the operational team to ensure productive collaboration.• Fostered new sales opportunities through the establishment and attainment of strategic targets.• Monitored Daily Sales Outstanding (DSO) and efficiently managed outstanding receivables.• Maintained Branch\'s unwavering adherence to all British Standards for the purpose of audits.• Crafted detailed annual Business Plans to provide strategic direction for Branch operations.• Developed comprehensive Account Management plans tailored to individual clients.• Cultivated and maintained relationships with existing and prospective clients.• Ensured the seamless delivery of services to meet each customer\'s needs.• Implemented annual price adjustments to optimise revenue.
EDUCATION
The Open University
Bachelor of Arts - BA, Business Administration and Management, General
South Downs College
BTEC National Certificate In Sport
GCMA
ASQ Level 5 Diploma, Golf Club Management
ABOUT ROBERT CROOK
I\'m a solution-focused professional with substantial experience cultivating and nurturing strategic client relationships, consistently exceeding sales targets, and facilitating sustained business growth. What makes me stand out from rest of the candidates is my rich background in formulating tailored solutions to address client requirements, elevating overall satisfaction, and fostering enduring loyalty. I was recognized by employers for leveraging industry insights, conducting comprehensive market assessments, and assessing emerging trends and customer feedback to seize growth prospects and drive strategic initiatives for expanding market presence. Throughout my career, I have developed a stellar record of executing successful campaigns that amplify brand recognition and bolster sales figures as well as forging robust cross-functional collaborations and partnerships to ensure seamless service delivery and attain organisational objectives. I am an articulate communicator with an exceptional track record of delivering successful outcomes in challenging, deadline-driven business environments. My expertise in contract negotiation, championing customer interests, and employing data-driven decision-making techniques have been well appreciated over the years. My notable accomplishments are as follows: • Currently oversee 30 On-Site Security clients, encompassing 44 contracted locations, managing a portfolio valued at £6.27M. • Generated an annual increase of £668,206.06 in CB1 through successful new sales, contributing to a cumulative yearly sales total exceeding • Achieved a remarkable 244% of the yearly sales target in 2017, consistently surpassing quarterly sales targets. • Showcased a YoY sales improvement of 17.9% in 2020, reflecting consistent growth and excellence. • Outperformed the annual Branch contracted sales target in 2018 by an impressive 14.1%. • Transitioned 11 existing contracts to blended service stream solutions, optimising service offerings, 4 in 2023 • Secured five new blended service solution contracts, exhibiting exceptional sales acumen. • Led and co-ordinated a workforce of 233 employees across Hampshire, Dorset, Surrey and Sussex regions. • Exceeded each quarterly target throughout 2017, sustaining an impressive sales performance. • In 2023, increased bottom-line operating result by £188,87••••12%)
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