Robert Craigie

About Robert Craigie

Experienced Ecommerce operations leader with 15 years in the industry and over a decade…

Experience

1. Area Manager Ii

   Chewy

   Sep 2022 — Present · Jessup, PA, US

   Responsible for the direction of hourly associates in the proper receiving, and storage shipping of product• Responsible for meeting and exceeding established productivity, labor and quality objectives• Handle the fast pace associated with day-to-day operations in a fast-paced E-Commerce distribution environment and maintain a positive, motivating leadership presence• Ensure that standards are established and followed• Work actively with associates to ensure success• Manage accurate unloading and put away of containers in timely basis to ensure containers are returned without additional charges and 100% accurate• Ensure that proper orientation and training occurs for hourly associates and verify standards are understood and adhered to• Observe employee activities and provide feedback and positive reinforcement on safety, quality of work, productivity, and attitude• Handle employee questions, concerns, and follow up with the intent to maintain a positive work environment and earn trust• Drive Standards through the day by motivating, teaching, and holding team members accountable to known standards and positive reinforcement of the correct behavior• Actively develop and promote open lines of communication to maintain and develop positive employee relations, encourage employee involvement in the process, and recognize employees for their accomplishment and ideas• Complete necessary documentation for tracking attendance, productivity, behavior, and safety• Dive deep within a process and drive process improvements through associate feedback, analyzing data, and up channeling changes to obtain departmental goals

Education

• Lehigh Carbon Community College

  Business Administration and Management, General

  2006 — 2008

• Panther Valley High School

  High School Diploma

  2002 — 2006