Robert Cotterell
Training & Development Program Manager
- Role
- Human Resources Training and Development Program Manager at Metro
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Robert Cotterell
Innovative Learning and Development Professional, with a demonstrated ability in…
Experience
Human Resources Training and Development Program Manager
Jul 2016 — Present · Portland, OR, US
Led and coordinated organization-wide learning programs for 1600+ employees across 4 enterprise services, 4 internal services, and 9 external government services. Managed internal and external content creation and curation for a dynamic course catalog (250+ courses), New Employee Orientation Training, Supervisor Training, and Annual Required Compliance Training- Designed, developed, and implemented the required organizational training program, aligning it with compliance needs, senior leadership\'s direction and stakeholder feedback. Partnered with internal and external content developers to achieve the best results- Collaborated with cross-departmental stakeholders to introduce new training requirements supporting internal initiatives- Successfully implemented a new Learning Management System (LMS), user interface analysis, creating new course catalogs, and integrating with HRIS systems-Forecasted and strategically implemented a new position to internally develop virtual eTraining content. Demonstrated cost savings were 30% less than projected Materials and Services costs were estimated in first year. Observed cost savings continue to grow and compound annually-Developed and executed four levels of evaluation measures, including targeted outcomes, program key performance indicators, quantified Net Promoter Scores (NPS), and employee feedback mechanisms, to assess training impact and measure against desired outcomes-Coordinated and executed contracts for a comprehensive range of services and materials to enhance the employee engagement program. Strategically included virtual on-demand courses, live in-person facilitations, eBooks, and audiobook resources, all complementing the support provided by internal subject matter experts.
Skills
- Leadership
- Military
- Military Operations
- Training
- Operational Planning
- Military Training
- Team Leadership
- Program Management
- Team Building
- Workforce Development
- Teamwork
- Can Do Approach
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