Robert Cook

About Robert Cook

Senior Product Manager with 11+ years of developing soft good products from concept to market. Skilled at leading teams to deliver superior products customers want in a timely fashion to meet market needs and best competition. Specializing in telecom rate plan market products with a propensity to learn and adapt to any field.Specialties: IT Project life cyle, Supply chain management, Call Center Technologies and operations, Microsoft SQL,Teradata, Cisco ICM, Avaya PBX and CMS, Convergys Speech IVR, SIP, Microsoft Communicator, Business Objects, Crystal Reports, Microsoft Infopath, and Microsoft SharePoint.

Experience

1. Senior Product Manager

   T-Mobile

   Jan 2018 — Present · Bellevue, WA, US

   Leads development and implementation of major marketing initiatives through the leadership of large cross functional teams. Clearly communicate product vision and strategic intent to cross functional teams and ensure product design through-out the product development process to ensure business, frontline and customer needs are fulfilled.*Strategized with marketing to develop potential solutions to business and market needs.*Developed and delivered presentations to senior leadership pre-deployment outlining customer experience and bringing to light any impacts to the business or customers.*Drafted product requirement documents in line with business owner vision; with the goal of always protecting the customer experience.*Partnered cross functionally with delivery stakeholders to gate business requirements and ensure they support the initiatives overall vision and success.*Drove discussions with the business on technical limitations to align a go forward plan.*Examples of Products Delivered: Netflix On Us, Auto pay discount, Device pre-order at midnight, Regulatory program fee and Upgrade Support charge, and On Us.

Education

• The University of New Mexico

  BA, Political Science

  1998 — 2008

Skills

• Call Center
• Business Process
• Customer Experience
• Project Management
• Operations Management
• Cellular Communications
• Troubleshooting
• Management
• Process Improvement
• Telecommunications
• Analysis
• Sharepoint
• Sdlc
• Business Process Improvement
• Business Analysis
• Leadership
• Call Centers
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Mobile Devices
• Product Management
• Wireless
• Requirements Analysis
• Ivr
• Strategy
• Vendor Management
• Voip
• Avaya
• Team Leadership