Robert Connors
Experienced pharmaceutical Veeva CRM Architect and Manager for Commercial and Medical
- Role
- Veeva Crm Architect and Manager, Commercial Operations at 辉瑞
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Robert Connors
Salesforce Certified Service Cloud ConsultantSalesforce Certified AdministratorVeeva CRM Admin CertifiedVeeva Vault Admin CertifiedI pride myself in customer to business communications, gathering requirements, developing project requests, and delivering products above and beyond the customer expectations. I have been a dedicated application developer and analyst for greater than 20 years, serving the life sciences, chemical manufacturing, financial, and healthcare businesses; with a specific talent for working with pharmaceutical organizations.
Experience
Veeva Crm Architect and Manager, Commercial Operations
Jun 2023 — Present
Technical Scope: End User Acceptance, Applications Deployment, Strategy, and System ImprovementsLead efforts to identify, develop, and deploy business processes to support the growing business needs in Veeva CRM. Additionally, define optimal processes and configure and customize the Veeva/Salesforce platform and related technologies/platformsKey Achievements: Perform one-on-one meetings with Sales Reps in person and virtual to determine current use of system, identify improvements, and conduct specialized training in order to increase the adoption of CRM Coordinate and manage roll-out of new Veeva CRM release features for Events and Lightning compatible UI changes Lead Data Change Request (DCR) ‘white glove’ service for Sales Reps - personalized attention for users to assist and resolve issues with DCRs
Skills
- Html
- Lotus Domino
- Hris
- Project Management
- Software Project Management
- Sql
- Visio
- IT Management
- Lotusscript
- Oracle
- Requirements Analysis
- Sharepoint
- Testing
- Requirements Gathering
- Lotus Notes
- Javascript
- Microsoft Excel
- Software Documentation
- Sdlc
- Veeva Vault Certified
- Sap
- Veeva Crm Admin Certified
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