Robert Carleton

Service Performance Manager @Transport for London

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Service Performance Manager @Transport for London

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London, GB

Service Performance Manager - Infrastructure Security - Networks & HostingAccountable for ensuring standards and processes are maintained across lifecycles of supported services and technologies. Closely working with architects, product managers, operational teams and suppliers to improve availability, performance and management of networks and infrastructure security.Focus Areas:Procurement and Commercials, Financial forecasting and Contract managementService Transition and Operational ReadinessLifecycle management and continual service improvement

EDUCATION

1997 — 2001

Solent University

BA Hons

SKILLS

Vendor ManagementProject DeliveryIT Service ManagementChange ManagementOutsourcingIT StrategyIT OperationsDisaster RecoverySlaItilBusiness TransformationService ManagementService DeliveryData CenterIncident ManagementIT ManagementStakeholder ManagementPrince2Service Improvement

ABOUT ROBERT CARLETON

Driven, organised and adaptable ITIL professional with a genuine desire to evolve, excel…

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Robert Carleton — Service Performance Manager at Transport for London in London, GB | Unifers