Robert Campbell

About Robert Campbell

Versatile operational and financial manager with over 25 years of experience in the financial services industry with a specialty in delivering superior customer and employee experiences. Has led operations, finance, risk and control oversight, quality assurance, call center, accounts payable, budgeting, forecasting, vendor management, audit and lending functions. Especially effective at leading change, strategic planning and talent development. Strong skills in communication, problem solving and decision making. Earned a reputation for building effective partnerships, motivating teams and translating business strategies into operational processes that achieve desired results while maintaining a strong control environment.

Experience

1. Director, Operations

   OneAmerica Financial

   Jun 2015 — Present

   Lead the Individual Life and Financial Services inforce operations for $52 billion portfolio. Manage all aspects of the active policy portfolio, including customer experience, financial transactions, non-financial requests and control-related functions. Responsibilities include daily oversight of operational duties, service level performance, Associate development, expense management, customer escalations and workload distribution. Operations supports several system platforms, multiple projects and initiatives and partners across the organization to continually enhance the customer experience.

Education

• Indiana University - Kelley School of Business

  Bachelor's degree, Finance, General

  1982 — 1986

Skills

• Credit
• Financial Analysis
• Leadership
• Accounts Payable
• Financial Services
• Loan Servicing
• Management
• Financial Forecasting
• Staff Development
• Corporate Finance
• Credit Analysis
• Accounting
• Business Process Improvement
• Underwriting
• Strategic Planning
• Small Business Lending
• Project Management
• Operations Management
• Banking
• Risk Management
• Commercial Lending
• Finance