Robert Call

About Robert Call

I am a skilled presales and solution adoption consultant with career success in leading and managing presales teams, strategic and engaging storytelling, and captivating and meaningful solution demonstrations with deep product expertise and customer empathy, the trusted advisor to the customer. Proficient in team building, communication and superior technical leadership and business development. Seasoned presenter at annual level one customer events such as SAP Sapphire and SAP Connect.I have significant stage presence and customer engagement skills. I bring to the table a unique ability that blends storytelling and customer empathy to each customer presentation and engagement. I was also the creative force behind SAP’s Hands-on Labs program, which I designed and led for the last eight years, and has proved to be the most attended and highest-rated component of SAP’s flagship events, SuccessConnect, and most recently, SAP Connect. I have a bachelor’s degree from Texas Tech University, Lubbock, Texas, and an MBA from Regis University, Denver, Colorado. With my skills, knowledge, and background, I am confident that I can hit the ground running and deliver immediate value to your team and organization!

Experience

1. Customer Presales and Adoption Expert

   SAP

   Sep 2017 — Present

   Customer Empowerment manager and technical business partner for SAP SuccessFactors Product Success Organization. Responsibilities include:• Interact with prospective customers through executive meetings, discovery conversations, solution demonstrations with a unique blend of storytelling and customer empathy, executive presentations and follow-up discussions.• Lead presales teams focused on net new sales as well as driving adoption and renewals of existing customer purchases and expanding their installation. By delivering one to one and one to many product demonstrations for presales and post sales customer engagements such as The Hands-on Labs Program• Hands-on Labs program – management and oversight of Hands-on Labs for L1 events such as SAP Connect, and across multiple lines of business, such as SAP Spend Management, SAP Supply Chain, Customer Experience, Business Technology Platform, and Human Capital Management. Hands-on Lab product lead for People Analytics, Learning Management, and Talent Intelligence Hub.o Launched regional virtual Hands-on Labs in Spanish and Portuguese in January 2025.• Product Success consultant for the SAP SuccessFactors Learning product area.• Solution Advisory lead for Learning product advisory programs.• SAP SuccessFactors Customer Community Manager.• SAP SuccessFactors Product Release events manager.• Key SAP SuccessFactors speaker for four sessions at SAP Connect 2025 in Las Vegas. Addressed topics such as People Analytics, Learning Management, Core HR (Employee Central), the Employee Lifecycle, and AI. Presented to over 400 customers and achieved 91% customer satisfaction.ADDITIONAL RELEVANT EXPERIENCE• SAP SuccessFactors Catalyst

Education

• Regis University

  MBA, Business Administration

  2001 — 2003

• Texas Tech University

  BA, Communications, Biology

  1980 — 1984

Skills

• Business Process
• Human Resources
• Sales Operations
• Program Management
• Talent Management
• Consulting
• Performance Management
• Crm
• Requirements Analysis
• Sales
• Outsourcing
• Strategic Partnerships
• Strategy
• Succession Planning
• Saas
• Enterprise Software
• Management
• Talent Acquisition
• Executive Management
• Deferred Compensation
• Vendor Management
• Selling