Robert van Brunt
CSM at Yorktel
- Role
- Customer Success Manager at Yorktel
- Location
- Asbury Park, NJ, US
- LinkedIn followers
- 500 followers
About Robert van Brunt
Technology does not create Need, Need creates Technology.
Experience
Customer Success Manager
Mar 2025 — Present · Wall, NJ, US
As a Customer Success Manager (CSM), I play a pivotal role in ensuring the successful delivery of all Managed and Support Services to Yorktel customers. Acting as the primary point of contact for Managed and Technical Services, I help drive customer satisfaction, retention, and overall service success. My role as a trusted advisor and advocate for customers helps provide strategic insights and operational recommendations to enhance Service Delivery. Cross-collaboration from Sales to Ops is key, helping to forecast room, endpoint, and system implementations, develop preventive maintenance plans, and implement service improvements. I own the communication and management of all service issues and escalations, ensuring timely and effective resolution both internally and externally. Always looking to improve, I represent both the customer and Yorktel from a Change Management perspective. Finally, by further fostering strong relationships and aligning services with customer needs, I play a key role in driving long-term Customer Success and business growth.
Education
Stockton University
Bachelor of Arts (BA), Communication and Media Studies
2000 — 2004
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