Robert C.

Business Banking Manager @America First Credit Union

US

Manage and lead a multi-state team of Business Development Representatives, Merchant Services Representatives, and SEG/HSA Specialists across Arizona, Utah, Nevada, New Mexico, Idaho, and California.Key Achievements & Impact • Regional Growth Leadership: Drove treasury, merchant services, and business banking expansion across six states, positioning AFCU as a premier partner for businesses in the Western U.S. • Revenue & Deposits: Oversaw top membership deposits and loan growth in the region, consistently exceeding performance benchmarks for commercial and SBA lending. • Merchant Services Expansion: Scaled adoption of merchant payment solutions, RTP, and integrated treasury rails, increasing transaction volume and improving business client retention. • SEG & HSA Penetration: Built and strengthened SEG partnerships and expanded HSA programs, delivering measurable membership growth and stronger ties with employers. • Executive Collaboration: Partnered with CEOs, CFOs, and HR leaders to implement liquidity strategies, cross-border payment solutions, and employee benefit financing. • Team Development: Lead a high-performing team of 38 across multiple business units, coaching managers and frontline staff to deliver consultative, value-driven banking. • Innovation & Risk Management: Introduced fraud defense tools (ACH Positive Pay, dual-approval controls, velocity monitoring), strengthening business continuity for clients.

Lackawanna College

Certification , Criminal Justice/Police Science

Universidad Internacional SEK

Doctor of Arts, Humanities/Humanistic Studies

Commerce University

Credit review, compliance, KYC, AML certified, Banking, Corporate, Finance, and Securities Law