Robert Burton

About Robert Burton

To gain employment in the Network and Telecommunication industry in which I can utilize my exceptional project leadership skills and demonstratable expertise as a Network Manager and Telecommunication Engineer capable of improving company productivity and increased productivity scores.Specialties: Microsoft Office Suite, Microsoft Visio, Office Communication Server R2, UNIX/LINUX Programming

Experience

1. Network Manager Services (Field Operations)

   AT&T

   Nov 2016 — Present · Frisco, TX, US

   Develop force load balancing strategies, peak day/week strategies and different scheduling options for direct reports.• Monitor weather forecasts and analyze trends for load balancing for on-going measurements. • Plan, direct, supervise and evaluate work flow of employees responsible for supporting install and repair field operations.• Maintain overall responsibility for accuracy and timelines of demand forecasts.• Addresses and resolves customer complaints or service issues.• Reviews technician performance and provides feedback and coaching to technicians designed to address performance issues.• Analyze trends, initiatives, demographics and other data in order to predict the short and long term forecasting needs.• Responsible for achieving maximum efficiency of all KMI tracked goals i.e, efficiency, dispatch efficiency, revisit rate and productivity.• Responsible for training, evaluating and managing performance evaluations of direct reports.• Influence decisions regarding the hiring, firing, disciplinary action, promotional activity and youDeserve incentive bonuses for subordinates.• Conducts safety and quality inspections to ensure high quality and safe performance by technicians.

Education

• Texas A&M University

  BS, Engineering Technology

  1989 — 1996

Skills

• Voip
• Visio
• Vendor Management
• Telecommunications