Robert Brown
Onboarding Operations Director @ReSource Pro
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WORK HISTORY
Onboarding Operations Director @ReSource Pro
New York, NY, US
I lead an operations consulting team focused on creating a smooth transition for our insurance partners as they move their work processing offshore.
EDUCATION
Illinois State University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
The American College of Financial Services
MSM - Master of Science in Management with Specialization in Leadership
Thunderbird School of Global Management
Executive Development Program
SKILLS
ABOUT ROBERT BROWN
I lead an operations consulting team focused on creating a smooth transition for our insurance partners as they move their work processing offshore. I bring an operations excellence (redesigns and modernized processes) mindset and executive level commitment to solutions and success. I am well versed in the latest Learning & Training digital analytics tools such as WalkMe and Degreed.com. I oversaw the equivalent of a small university within State Farm, onboarding and training 1,500 to 2,500 new hires each year. Executive Leader/Process Efficiency I am skilled in all aspects of Property & Casualty operations, both in the personal and commercial fields. I am a strong professional with a passion for incorporating Diversity Equity & Inclusion into business operations. I developed learning platforms and programs to help incorporate DE & I into the hearts and minds of employees and company leaders.* Critical Thinking* Key Performance Indicator (KPI) focused* Continuous Learner* Analytical * Lean Methodologies* Agile PrinciplesSignificant Accomplishments:* Three individuals I led are now executives (leadership development)* I coordinated underwriting operational efficiency gains for multiple Property & Casualty functions* I oversaw the Training team operation converting more than 1500 trainees to a 100% virtual digital learning platform due to pandemicContact me at (30••••••69 for executive leadership opportunities within or outside the insurance vertical.
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