Robert Brazeau
Commercial Manager of Operations & Contracts @SOFTEL Communications Inc.
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WORK HISTORY
Commercial Manager of Operations & Contracts @SOFTEL Communications Inc.
Montreal, CA
Concluded in 2022) When SOFTEL reorganized, I assumed this newly-created role to capitalize on my deep financial and operations knowledge in infusing much-needed organizational structure to complement the original owner\'s sales and business-building talents. I also led, motivated, and energized 25 employees comprising direct and indirect reports. KEY CONTRIBUTIONS WHERE I: steadily quadrupled our cumulative revenues in the 8-figure range by fostering partnerships with such named telcos and clients as AT & T, Verizon, Microsoft, IBM, Stellantis, SunLife, GAP Inc, General Motors, and more. accelerated our annual revenues from zero to $4M (part of the above-mentioned range), having earned Microsoft-managed Gold Partner status. landed coveted Virginia-based General Dynamics contract (potentially valued in the multi-millions of dollars) by guiding SOFTEL through the System for Award Management (SAM) a U.S. government program. secured Cdn.$1.5M in professional services and SaaS licensing (lasting 1 year) and Cdn.$1.0M per year (for 5 years) in managed services by signing on a prominent EU client. typically captured as much as 20% in vendor and partner savings via detailed analyses of complex contracts and components. totally abolished costly system downtime and improved security measures by collaborating with our IT group to upgrade prem-based firewall, routers, servers, crucial systems, and migration to Office 365. boosted our project profitability 15% and set the stage to better manage project hours by researching and launching a web-based timesheet program for project managers to track resource time spent on projects. acquired ISO 27001 certification in only 12 months (where it can take +2 years among other organizations) by collaborating with an external consultant and leading a 5-person internal ISO team in building a comprehensive and tailored ISMS manual - along with corresponding manuals and processes featuring target customers.
EDUCATION
McGill University
BComm
ABOUT ROBERT BRAZEAU
WHY DO OPERATIONS, CONTRACT MANAGEMENT, AND NEGOTIATIONS APPEAL TO ME? 1 - I view Operations primarily as the engine that unites HR with Finance, Sales, Business Development, and other departments and divisions to: deliver top-quality products and services to our customers, and keep them engaged in order to invite repeat and referral business. 2 - I relish the challenge of negotiating win/win outcomes involving all parties - initiatives that allow me to grow our customer base and pounce on business-building opportunities. KEY TO MY SUCCESS REGARDING THE ABOVE: I take the time to structure the processes - from beginning to end in order to map out viable action plans. With careful focus devoted towards streamlining existing operations I can continue to boost productivity and performance levels. HOW MY EARLIER SALES EXPERIENCE CONTRIBUTED TO MY SUCCESS IN CONTRACT MANAGEMENT AND NEGOTIATIONS: I discovered that authoring well-thought-out, concise, meaningful, and practical contracts is virtually guaranteed to instill a heightened sense of confidence and trust in customers so they will WANT to transact business with me. MY PHILOSOPHY ON HOW I SUCCESSFULLY ADDRESS HUMAN RESOURCES MANAGEMENT AND GRIEVANCE CONCERNS: Directly address the situation at hand, Engage in active listening, Remain open and understanding regarding all parties\' viewpoints, and Reach mutually-agreeable conclusions. HOW I HAVE SUCCESSFULLY PIVOTED DURING COVID: By tapping into a series of extremely well-respected online resources, I know what it takes to draft work-from-home policies - featuring clear and concise guidelines and boundaries - that promote accountability, integrity, discipline, and engagement among all involved employees. MY AREAS OF SPECIALTY INCLUDE: Operations & Performance Improvements Strategic Planning & Tactical Execution Start-Up Operations & Expansions Team-Building, Leadership, Coaching, & Motivation Top Talent Attraction, Development, & Retention Budget Development & Administration Interim & Year-End Financial Statement Reviews Business Processes, Innovation, & Optimization SR & ED Document & Application Reviews ISO 27001 Security Compliance & GDPR Customer Acquisition & Retention Payroll Processing, Approval, & Oversight Employment Contract (Employees, Subcontractors / PEO) Administration Management Teaming Agreements & RFQ RFI Professional & Managed Services Agreements SOW\'s (Statement of Work) & SLA\'s (Service Level Agreements) Enterprise Contracts (MSA\'s, PSA\'s, GSA\'s, SaaS\', CCaas\', & MOU\'s)
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