Robert Bradford

About Robert Bradford

Generative AI Engineer and Support Engineer II with expertise in enterprise IT…

Experience

1. Technical Team Lead

   Boomtown Cio

   Mar 2024 — Present · Charlotte, NC, US

   Serve as Technical Team Lead and Administrator in Microsoft M365 environment, managing high-level issues and system administration.Develop and implement automated workflows to streamline and optimize business processes.Make value-focused decisions to enhance operational efficiency and address complex technical challenges.Administer group policies, users, and computers through Active Directory on Windows Server.Administered and maintained Microsoft 365 tenant, managing global policies, security settings, and compliance configurations to ensure enterprise-level security and governance. Managed users, groups, and licenses across Exchange Online, SharePoint, OneDrive, Teams, and Azure AD, ensuring seamless collaboration and optimized resource allocation. Created and enforced Microsoft 365 security policies, including Multi-Factor Authentication (MFA), conditional access, and DLP (Data Loss Prevention) policies to safeguard data integrity and access control. Monitored and maintained the health of M365 services through the Microsoft 365 Admin Center, ensuring uptime, resolving incidents, and proactively managing performance issues. Configured and managed Exchange Online policies, including email routing, anti-phishing rules, and mail flow to ensure secure and reliable email communication. Administered SharePoint Online, managing site collections, permissions, and content storage to support organizational document management and collaboration needs. Deployed and managed Microsoft Teams, creating policies for chat, meetings, and file sharing to enable secure and efficient collaboration across distributed teams. Implemented Azure AD roles and role-based access controls (RBAC) to maintain a secure, scalable, and compliant user access model across the organization. Regularly conducted audits of user activity, security events, and compliance status across the M365 suite, generating reports and recommending necessary changes to maintain best practices.

Education

• Western Governors University

  Master of Science - MS, Information Technology Management

• Copiah-Lincoln Community College

  Associate of Arts - AA, General Studies

• Mississippi State University

  Bachelor of Business Administration - BBA, Business Information Systems