Robert Boulds
Client Success Leader | Driving Engagement, Retention & Growth | Strategic Partner for Enterprise SaaS Solutions
- Role
- Client Success Manager at Eccovia
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Robert Boulds
Strategic and results-driven Client Success Manager & Sales Leader with a proven track…
Experience
Client Success Manager
Mar 2022 — Present · West Valley City, UT, US
As a Client Success Manager at Eccovia since March 2022, I manage a portfolio of 30 accounts, including major clients like the New York Department of Social Services and the Commonwealth of Pennsylvania. I develop and execute tailored client success plans, ensuring long-term satisfaction, advocacy, and growth.Key Responsibilities:Build and maintain strong client relationships through proactive communication and strategic planning.Lead program management efforts, coordinating with internal teams to deliver solutions and track key performance metrics.Gather and analyze client feedback to inform product development and sales strategies.Advocate for client needs, identifying opportunities for upselling and cross-selling.Skills & Expertise:Client relationship managementProgram and project coordinationStrategic planning and executionData analysis and performance trackingCRM and account management toolsCommunication and stakeholder engagementAt Eccovia, I am committed to empowering health and human services organizations with innovative case management and data solutions.
Education
Santa Clara University
Microsoft Certified Solutions Expert, TCP/IP and SQL Server Administration
2000 — 2000
Gonzaga University
BBAD, Economics
1988 — 1992
Skills
- SEO
- Business Analysis
- Strategy
- Leisure Travel
- Team Building
- Management
- Marketing Communications
- Strategic Partnerships
- Personnel Management
- Travel Sales
- Negotiation
- Email Marketing
- Operations Management
- Business Development
- Digital Marketing
- Sales
- Online Advertising
- Training
- Advertising
- Google Adwords
- New Business Development
- Business Strategy
- Sales Operations
- Customer Retention
- Crm
- Customer Service
- Ppc
- Social Media Marketing
- Online Marketing
- Social Networking
- Account Management
- Contract Negotiation
- Sales Management
- Networking
- Online Travel
- Organizational Effectiveness
- Leadership
- Sales Rep Training
- Social Media
- Lead Generation
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