Robert Lien

About Robert Lien

I am a dedicated and results-driven Aircraft Maintenance Officer with 29 years of…

Experience

1. Customer Programs Lead

   AeroCore Technologies

   Mar 2026 — Present · San Diego, CA, US

   As Customer Development & Programs Lead at AeroCore, I serve as the single point of contact for military and commercial aviation customers, managing and growing the company\'s engine wash service programs from contract award through full lifecycle execution. I own the design and delivery of strategic customer programs, ensuring alignment between client objectives and AeroCore\'s operational and business priorities including facilitating large-scale contract implementation, coordinating SOW fulfillment, and delivering performance reporting on key metrics.I work cross-functionally with Business Development, Finance, Operations, Field Services, Engineering, Supply Chain, and Product teams to support proposals, resource planning, and contract execution, while also representing customer interests in internal prioritization discussions. When challenges arise, I lead escalation management by driving solutions and fostering continuous improvement across the organization.Beyond day-to-day program management, I provide leadership and mentorship to program support staff, represent AeroCore at trade shows, and industry events as a brand ambassador, and actively identify growth opportunities through sustained customer satisfaction and engagement. My goal is simple: keep the customers we have and earn more.

Education

• Excelsior University

  Bachelor's degree

• University of Oklahoma

  Master of Arts - MA

  2018 — 2019