Robert Bernardi
Pds Migration Support Engineer @Voya Financial
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WORK HISTORY
Pds Migration Support Engineer @Voya Financial
ING/VOYA, Windsor, CT (Contract) March 2014 – PresentInformation Technology Technician/Post Deployment Support EngineerAssisted with the deployment of a multitude of laptops/desktops and Virtual Machines for employees throughout the country. Provided first level support after Windows XP to Windows 7 migration Assisted users with setup and installs of several proprietary and licensed software Performed migration duties to get the customer up and running within 24 hours Provided Post Deployment Support for 24 hours after systems have been deployed Aided users in resolving many types of system and deployment issues ranging from incomplete migrations, access issues, system refreshes to total hardware replacements
EDUCATION
Xerox, Inc.
ITIL Certification
Central Connecticut State University
BS
Aetna, Inc.
Agile/Scrum Master
University of Hartford
MS; AS
SKILLS
ABOUT ROBERT BERNARDI
HIGHLIGHTS OF QUALIFICATIONS:* Creative and critical thinker, organized, detail…
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