Robert Bernardi

About Robert Bernardi

HIGHLIGHTS OF QUALIFICATIONS:* Creative and critical thinker, organized, detail…

Experience

1. Pds Migration Support Engineer

   Voya Financial

   Mar 2014 — Present

   ING/VOYA, Windsor, CT (Contract) March 2014 – PresentInformation Technology Technician/Post Deployment Support EngineerAssisted with the deployment of a multitude of laptops/desktops and Virtual Machines for employees throughout the country. Provided first level support after Windows XP to Windows 7 migration Assisted users with setup and installs of several proprietary and licensed software Performed migration duties to get the customer up and running within 24 hours Provided Post Deployment Support for 24 hours after systems have been deployed Aided users in resolving many types of system and deployment issues ranging from incomplete migrations, access issues, system refreshes to total hardware replacements

Education

• Xerox, Inc.

  ITIL Certification

  2011 — 2011

• Central Connecticut State University

  BS

  1989 — 1992

• Aetna, Inc.

  Agile/Scrum Master

  2013 — 2013

• University of Hartford

  MS; AS

Skills

• Strategic Planning
• Databases
• Disaster Recovery
• Training
• Information Technology
• New Business Development
• Telecommunications
• Analysis
• Change Management
• Troubleshooting
• Vendor Management
• Access
• Business Intelligence
• Strategy
• Team Leadership
• Security
• Software Documentation
• Sdlc
• Visio
• System Administration
• Project Management
• Windows 7
• Windows Server
• Hardware
• Process Improvement
• Vmware
• Management
• Team Building
• Leadership
• Business Analysis
• Windows
• Microsoft Office
• Sales
• Requirements Analysis
• Program Management
• Integration
• Customer Service
• Servers
• Itil
• Computer Hardware