Robert Alvarez

Experience

1. Service Operations Manager

   Southland Industries

   Dec 2024 — Present · Portland, OR, US

   As the Service Operations Manager, I am responsible for leading and overseeing the Northwest Service Division, encompassing truck-based services, sales, profit and loss management, and service project operations. My core responsibilities include- Leadership & Team Management: Directing a skilled team to deliver exceptional service and support, while fostering a culture of continuous improvement. I am committed to inspiring a shared vision that drives innovation and operational excellence- Sales & Financial Oversight: Driving sales growth while managing profit and loss to ensure the financial stability and success of the department- Service Project Management: Overseeing the planning, execution, and successful completion of service projects, ensuring they meet client expectations and adhere to company standards- Customer Satisfaction & Quality Assurance: Ensuring high levels of customer satisfaction through efficient service delivery, quality assurance, and the implementation of continuous improvement initiatives.

Education

• Mt. San Antonio College

  Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology (HVAC, HVACR)

  1994 — 1996

Skills

• Contract Negotiation
• Photovoltaics
• Refrigeration
• Building Services
• Heat Pumps
• Contractors
• Value Engineering
• Building Automation
• Demand Response
• Construction
• Cooling Water
• Engineering
• Renewable Energy
• Energy Audits
• Energy Management
• Building Management Systems
• Solar Energy
• Commissioning
• Leed Ap
• Automation
• Energy Conservation
• Cooling Towers
• Boilers
• Sustainability
• Construction Management
• Green Building
• Energy
• Sustainable Energy
• Electricians
• Ventilation
• Energy Efficiency
• Mechanical Engineering
• Air Conditioning
• Contract Management
• Facilities Management
• Leed
• Plumbing
• Hvac
• Hvac Controls
• Heating