Robel S.
Application Operations Engineer @ JPMorgan Chase & Co. | Cybersecurity | IT
- Role
- Application Operations Engineer at JPMorganChase
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Robel S.
At JPMorgan Chase, our team enhanced application stability by pioneering a proactive…
Experience
Application Operations Engineer
Jun 2023 — Present · US
Monitored the health of several international financial applications through ITRS Geneos.• Actively troubleshooted incidents, created tickets, contacted appropriate teams, and documented remediation steps using Autosys, AaaS, and other software.• Managed changes and releases with development teams through ServiceNow.• Created run book /playbook documentation for troubleshooting incidents.• Implemented proactive monitoring system to identify potential production issues before they impacted end-users, reducing system downtime by 15%.
Education
SANS Technology Institute
SANS Cyber Immersion Academy
2025 — 2025
City Colleges of Chicago-Wilbur Wright College
Associate's degree
2021 — 2023
Western Governors University
Bachelor of Science - BS
2023
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