Robeir Burns

About Robeir Burns

With a dynamic background in marketing, market research, business analytics, and customer service within the fast-paced tech start-up world, I bring a unique blend of data-driven insight and creative storytelling to every project. My experience spans from freelance writing and brand ambassadorship for a lifestyle apparel company, allowing me to bridge strategy with authentic brand connection. I thrive on collaboration and innovation, and I’m deeply passionate about exploring the intersections of sports, art, travel, and technology. I’m always looking to expand my network, share ideas, and grow alongside forward-thinking professionals.

Experience

1. Operations Escalation Specialist

   Cosmo Technologies

   Aug 2024 — Present · Las Vegas, NV, US

   Support the Customer Service team in day-to-day account management of the COSMOproducts-Tracking customer service trends and providing feedback to management-Analyzing customer data to identify patterns and draw insights to improve customer support processes-Review and process tickets in the escalation queue within defined SLAs-Ensure accurate documentation of cancellation requests and take appropriate actions forout-of-policy tickets-Manage COSMO’s response and brand management through both Amazon SellerCentral messages and Meta (Facebook) chat messages-Oversee returns through our return portal and individual tickets requestingreturns. This includes creating and tracking return labels and processing refunds perpolicy-Chargeback filing. Ensure chargebacks are filled out with the needed information andproof of documentation including customer communications, package tracking, and otherinformation-As needed, meet with the operations and marketing teams to provide valuable feedbackon policies, terms and conditions, and returns processes.

Education

• Ferris State University

  Bachelor of Science, Marketing

  2005 — 2010

• Ferris State University

  Bachelor of Applied Science - BASc, Marketing

Skills

• Marketing Research
• Research
• Event Management
• Strategic Planning
• Meeting Planning
• Team Building
• Management
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Time Management
• Event Planning
• Social Skills
• Marketing Communications
• Facebook
• Hosting Events
• Social Media
• Sports Marketing
• Marketing Strategy
• Communication Skills
• Teamwork
• Networking
• Travel Planning
• Microsoft Powerpoint
• Leadership
• Customer Satisfaction
• Training
• Public Speaking
• Advertising
• Data Entry
• Sales
• Customer Service
• Email Marketing
• Social Networking
• Marketing
• Leadership Development
• Business Development
• Digital Marketing
• Market Research
• Microsoft Word