Rob Denny
Head of Service Delivery @Hiscox
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WORK HISTORY
Head of Service Delivery @Hiscox
GB
EDUCATION
University of Northumbria
Bachelor of Laws (LLB), Law
Calday Grange Grammar School, Wirral
4 A levels, 1 OA level & 11 GCSEs
Newcastle University
Bachelor of Laws - LLB
The Open University
Master of Business Administration (MBA)
SKILLS
ABOUT ROB DENNY
A senior financial services operations & people leader with a powerful blend of experience leading large teams of colleagues across multiple sites and multiple geographies. Demonstrable highly developed leadership skills and proven ability to achieve results and deliver market leading customer experience.Possesses strong business acumen with a wealth of experience in leading strategic and cultural change both in the UK and offshore.Educated to MBA level. Driven by achieving optimum outcomes for the business and customers through highly engaged and motivated colleagues.• 25 years experience in multi-site contact centre environments with 15 years in senior leadership roles• Proven in large scale change programmes reducing expenditure and driving customer excellence• Strong networker who places great emphasis on relationship building• Excellent communicator with significant experience in presenting to groups of all levels, including board and conferences.Key strengths- leading transformational & cultural change ensuring long term sustainable benefit- large scale multi-site operational management onshore and offshore - delivering results by inspiring, motivating and developing people- establishing strong relationships with key internal and external stakeholders- strategic thinking made real for local operational teams- process efficiency- adaptive and empowering leadership style
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