Rob Combs

About Rob Combs

Seasoned Service Delivery Leader with over 20 years of expertise in process design, technology management, and strategic consulting. Proven track record of leading large-scale operations, from managing multi-billion dollar military logistics in high-pressure environments to directing cross-functional teams of over 30 professionals in the private sector.Driven by the philosophy of \"Mission First, People Always,\" I excel at bridging the gap between technical metrics and human success. Having sat on both sides of the ServiceNow ecosystem - as a consultant and as a client - I bring a unique 360- degree perspective to service delivery. I have recently complemented my extensive field experience with an MBA and a graduate certificate in Big Data and Data Analytics to drive data-informed leadership and organizational growth.

Experience

1. Service Delivery Manager Senior Business Process Consultant

   GlideFast Consulting

   Sep 2021 — Present

Education

• University of Phoenix

  Master, Information Systems

  2007 — 2009

• University of Central Missouri

  BSBA, Business Administration - Computer Information Systems

• University of Central Missouri

  Master of Business Administration - MBA, Big Data and Data Analytics

Skills

• Active Directory
• Windows Server
• Hardware
• Itil V3 Foundations Certified
• Itil
• Problem Management
• Leadership
• Budgeting
• System Administration
• Technical Support
• Software Documentation
• Project Management
• Cross-Functional Team Leadership
• Army
• Business Relationship Management
• Troubleshooting
• Service Desk Management
• IT Management
• Servicenow Certified System Administrator
• Training
• Team Building
• Management
• Incident Management
• Military
• Servicenow
• IT Strategy
• IT Operations
• Networking
• Service-Now
• Help Desk Support
• Customer Service
• Budgets
• Team Leadership
• Security
• Enterprise Software
• Service Management
• Service Desk
• Customer Relations
• Relationship Management
• IT Service Management