Robert Carbonell
Customer Support Manager at AI Crew Solutions
- Role
- Manager Customer Support at AI Crew Solutions
- Location
- North Richland Hills, TX, US
- LinkedIn followers
- 500 followers
About Robert Carbonell
COVID-19 fully vaccinated.Hard-working professional with 29 years of experience and proven knowledge of end-user support, remote systems access, and diagnostic testing. Aiming to leverage my skills to successfully fill the Application Support Representative role at your company. Specialties: Quality assurance tester, Troubleshooting, Problem-Solving, Critical Thinking, Attention, Application Analyst, Application consultant, Analytical, Customer Service, Microsoft Office, Word, Excel, PowerPoint, Computer repair, Computer Networking, Teamwork, Loan Officer, Scheduling, Team Lead.
Experience
Manager Customer Support
Mar 2022 — Present · Dallas-Fort Worth, TX, US
AI Crew Solutions Business Analysts are members of a techno-functional team specialized in implementing and delivering ELP’s suite of custom software solutions for various airlines. Delivery Business Analyst will be the Subject Matter Expert on these solutions and be involved in end-to-end solution implementation of each product, including training airline analysts on the tools.Our MissionProviding creative, innovative, honest solutions solving unique, complex issues plaguing the airline industry.Our VisionRevolutionizing the airline industry with flexible, cost-effective core software built byairline people for airline people.
Education
ITT Technical Institute
Associates Degree, Computer Network Systems and computer repair
2008 — 2010
Skills
- Personal Training
- Excel
- Application Support
- Airlines
- Maintenance & Repair
- Aviation
- Customer Service
- Windows
- Alm
- Human Resources
- Problem Solving
- Operations Management
- Teamwork
- IT Solutions
- Bomgar
- Microsoft Office
- System Administration
- Employee Training
- Helicopters
- Management
- Team Building
- Sabre
- Microsoft Sql
- Aircraft
- Computer Hardware
- Remote Troubleshooting
- Troubleshooting
- Commercial Aviation
- Avionics
- Flights
- Tableau
- Supervisory Skills
- Customer Satisfaction
- Sharepoint
- Microsoft Excel
- Time Management
- Aircraft Maintenance
- Aviation Industry
- Remote Desktop
- Payroll
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