Rob Butner
Championing Customer-Centric Innovation & CX Excellence | Influencing Impactful Products in the Bay Area
- Role
- Sr Cx Advocacy Manager at BILL
- Location
- Hayward, CA, US
- LinkedIn followers
- 500 followers
About Rob Butner
With years of experience in product support and product leadership, I am a results-oriented and strategic leader at WeWork. I lead the launch of innovative features that enhance the customer experience and drive revenue growth, such as the SMS marketing consent/opt-in features and website social proof features.I also partner with Product and Engineering teams to provide solutions, document and foster knowledge-sharing, and troubleshoot issues. I use data analysis tools such as SQL to identify gaps, unlock revenue potential, and keep stakeholders informed. I excel at building relationships, collaborating, and communicating with cross-functional teams and partners. I am passionate about mentoring and coaching colleagues to achieve their goals. I\'ve also been a triathlon coach, trail run race director, and enjoy participating in endurance events.
Experience
Sr Cx Advocacy Manager
Sep 2024 — Present · San Jose, CA, US
Education
University of California, Santa Cruz
Bachelor of Fine Arts - BFA, Photography
Skills
- Apple Certified
- Customer Service
- Volunteer Management
- Training
- Ipad
- Iphone
- Brand Loyalty
- Exceeding Expectations
- Ios
- Keynote
- 360 Videography
- Managing Expectations
- Final Cut Pro
- Employee Training
- Mac
- Technical Training
- Drone Videography
- Small Group Training
- Management
- Drone Photography
- Event Planning
- Adobe Lightroom
- Customer Engagement
- Event Execution
- Event Marketing
- Ipad Development
- Training & Development
- Os X
- Kronos
- Workshop Facilitation
- Large Group Facilitation
- Customer Loyalty
- Photography
- Iwork
- Itunes
- Event Management
- Employee Engagement
- Managing Employees
- 360 Photography
- Managing Volunteers
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